Refund & Return Policy

Refund & Return Policy

Last updated: March 2026

At TJ Flowers & Events, your satisfaction is our top priority. Due to the perishable nature of fresh flowers, we handle returns and refunds on a case-by-case basis.

Satisfaction Guarantee

If you are not completely satisfied with the quality of your arrangement upon delivery, please contact us within 24 hours of receipt. We ask that you provide a photo of the arrangement so we can assess the issue.

Eligible for Refund or Replacement

• Flowers that arrive wilted, damaged, or significantly different from what was ordered
• Wrong arrangement delivered
• Non-delivery (order was not received)

Not Eligible for Refund

• Change of mind after delivery
• Minor substitutions due to seasonal availability (see our Substitution Policy in Terms & Conditions)
• Arrangements left unattended after delivery that are damaged by weather or other external factors
• Claims made more than 24 hours after delivery

Resolution Options

Depending on the situation, we may offer:

• A fresh replacement arrangement delivered at no additional cost
• Store credit for a future order
• A partial or full refund to the original payment method

Cancellations

Orders may be cancelled for a full refund up to 4 hours before the scheduled delivery time. Same-day orders cannot be cancelled once the arrangement has been prepared.

How to Request a Refund

Contact us as soon as possible:

Email: Tjflowersevents@gmail.com
Phone: (212) 628-1214
Please include your order number and a photo of the arrangement.

TJ Flowers & Events
1640 York Ave, New York, NY 10028